Last updated on 15 August 2024
1. What do we do?
2. What do we inform about?
3. Definitions of terms
4. How can you contact us?
5. Does our privacy policy always remain the same?
6. General principles
7. Individual data processing operations
1. What do we do?
bahina Sàrl (Vorackerweg 51, 3073 Gümligen) operates the website bahina.com (hereinafter referred to as ‘we’). On this website you can find out about our organisation, use our online services and contact us.
The protection of your personal data is very important to us. In this privacy policy, we inform you transparently and comprehensibly about what data we collect via our website and how we handle it. For this reason, we use the icons of the PRIVACY ICONS association. They are intended to help you quickly gain an overview of how we process your data.
2. What do we inform about?
What data is collected on bahina.com;
- Under what conditions we process your data and for what purpose;
- How long we keep your data;
- When disclosure to third parties is permitted;
- How we process your data (‘individual data processing operations’);
- When and how you can object to data processing;
- What rights you have and how you can assert them.
3. Definitions of terms
3.1 What is personal data?
Personal data is any information relating to an identified or identifiable natural person. This includes, for example, name, address, date of birth, e-mail address or telephone number. Data about personal preferences such as leisure activities or memberships also count as personal data.
3.2 What is particularly sensitive personal data?
Personenbezogene Daten sind alle Informationen, die sich auf eine identifizierte oder identifizierbare natürliche Person beziehen. Dazu gehören z. B. Name, Anschrift, Geburtsdatum, E-Mail-Adresse oder Telefonnummer. Auch Daten über persönliche Vorlieben wie Freizeitaktivitäten oder Mitgliedschaften zählen zu den personenbezogenen Daten.
Data on religious, ideological, political or trade union views or activities; data on health and, where applicable, information on administrative or criminal prosecutions and sanctions as well as data on social assistance measures are considered particularly sensitive personal data. Where necessary and appropriate, we may request and process particularly sensitive personal data. In this case, their processing is subject to stricter confidentiality.
3.3 What is the processing of personal data?
Processing is any handling of personal data, regardless of the means and procedures used, in particular the procurement, storage, retention, use, modification, disclosure, archiving, deletion or destruction of data.
3.4 What is the disclosure of personal data?
This is the transmission or making available of personal data, e.g. publication or disclosure to a third party.
4 How can you get in touch with us?
If you have any questions or concerns about the protection of your data by us, you can contact us at any time by e-mail at contact@bahina.com. Responsible for the data processing that takes place via this website is
bahina Sàrl
Annick Jordi
Vorackerweg 51
3073 Gümligen
5. Will our privacy policy always remain the same?
We may change this privacy policy at any time. The changes will be published on bahina.com, you will not be informed separately.
6. General principles
6.1 What data we collect from you and from whom we receive this data
First and foremost, we process personal data that you transmit to us or that we collect when operating our website. We may also receive personal data about you from third parties. This may include the following categories:
- Personal master data (name, address, date of birth, etc.);
- Contact details (mobile phone number, e-mail address, etc.);
- Financial data (e.g. account details);
- Online identifiers (e.g. cookie identifiers, IP addresses);
- Location and traffic data;
- Sound and image recordings;
- particularly sensitive data (e.g. biometric data or information about your health).
6.2 Under what conditions do we process your data?
We process your data in good faith and in accordance with the purposes set out in this privacy policy. In doing so, we ensure transparent and proportionate processing.
If, in exceptional cases, we are unable to comply with these principles, the data processing may still be lawful because there is a justification. In particular, the following grounds for justification may apply:
Your consent;
the performance of a contract or pre-contractual measures;
our legitimate interests, unless your interests prevail.
6.3 How can you withdraw your consent?
If you have given us your consent to process your personal data for specific purposes, we will process your data within the scope of this consent, unless we have another justification.
You can revoke your consent at any time by sending an e-mail to the address given in the legal notice. Data processing that has already taken place is not affected by this.
6.4 In which cases can we pass on your data to third parties?
Basic principle
We may need to utilise the services of third parties or affiliated companies and commission them to process your data. We contractually ensure that third parties and affiliated companies comply with data protection requirements. We may also be obliged to disclose your data to authorities. We only pass on your personal data if:
- you have given your consent;
- this is necessary for the fulfilment of the contract or the implementation of pre-contractual measures as well as for the enforcement of our rights;
- there is a legal obligation to do so;
- we have a legitimate interest in doing so and your interests to the contrary do not outweigh ours.
Transfer abroad
Under certain circumstances, your personal data may be transferred to companies abroad as part of order processing. These companies are obliged to protect data to the same extent as we are. The transfer may take place worldwide.
If the level of data protection does not correspond to that of the EEA area, we carry out a prior risk assessment and contractually ensure that the same level of protection is guaranteed as in the EEA area (e.g. by means of the new standard contractual clauses of the EU Commission or other legally prescribed measures). If our risk assessment is negative, we will take additional technical measures to protect your data. You can access the EU Commission’s standard contractual clauses here.
6.5 How long do we store your data?
We only store personal data for as long as is necessary to fulfil the individual purposes for which the data was collected.
Data that we store when you visit our website is stored for twelve months. An exception applies to analysis and tracking data, which may be stored for longer.
We store contract data for longer, as we are obliged to do so by law. In particular, we must store business communications, concluded contracts and accounting documents for up to 10 years. If we no longer need such data from you to perform the services, the data will be blocked and we will only use it for accounting and tax purposes.
6.6 How do we protect your data?
We will keep your data secure and take all reasonable steps to protect your data from loss, access, misuse or alteration.
Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases it will be necessary for us to pass on your enquiries to companies associated with us. Your data will also be treated confidentially in these cases.
Within our website, we use the SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser.
6.7 What rights do you have?
a. Right to information
You can request information about the data we have stored about you at any time. Please send your request for information together with proof of identity to contact@bahina.com.
You also have the right to receive your data in a commonly used file format if we process your data automatically, and if
you have given your consent to the processing of this data; or
you have disclosed data in connection with the conclusion or fulfilment of a contract.
We may restrict or refuse to provide information or data if this conflicts with our legal obligations, our own legitimate interests, public interests or the interests of a third party.
The processing of your application is subject to the statutory processing period of 30 days. However, we may extend this period due to a high volume of enquiries, for legal or technical reasons or because we require more detailed information from you. You will be informed of the extension in good time, at least in text form.
b. Cancellation and rectification
You have the option of requesting the deletion or correction of your data at any time. We may reject the request if statutory provisions oblige us to store the data for a longer period or to store it unchanged or if your request conflicts with a legal authorisation.
Please note that the exercise of your rights may be in conflict with contractual agreements and may have corresponding effects on the execution of the contract (e.g. premature cancellation of the contract or cost consequences).
c. Legal process
If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: http://www.edoeb.admin.ch.
7. Individual data processing operations
7.1 Provision of the website and creation of log files
What information do we receive and how do we use it?
When you visit bahina.com, certain data is automatically stored on our servers or on servers of services and products that we purchase and/or have installed for system administration, statistical, backup or tracking purposes. These are:
- the name of your internet service provider;
- Your IP address (under certain circumstances);
- the version of your browser software;
- the operating system of the computer used to access the URL;
- the date and time of access;
- the website from which you are visiting URL;
- the search terms you used to find URL.
Why are we allowed to process this data?
This data cannot be assigned to a specific person and is not merged with other data sources. The log files are stored in order to guarantee the functionality of the website and to ensure the security of our information technology systems. This is our legitimate interest.
How can you prevent data collection?
The data is only stored for as long as is necessary to fulfil the purpose for which it was collected. Accordingly, the data is deleted at the end of each session. The storage of log files is absolutely necessary for the operation of the website; you therefore have no option to object to this.
7.2 Contact
What information do we receive and how do we use it?
You have the option of contacting us by e-mail. If you contact us by e-mail, the following data will be processed:
E-mail address;
Content, subject and date of your e-mail;
contact details you have provided (e.g. name, telephone number if applicable, address).
Why are we allowed to process this data?
Your details will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. Pre-contractual measures or our legitimate interests in dealing with the enquiry serve as justification.
Safety note
We would like to point out that e-mails can be read or changed without authorisation and unnoticed during transmission. The spam filter can reject emails if they have been identified as spam by certain characteristics.
7.3 Cookies
How do cookies work?
Our website uses cookies. Cookies are data records that are stored on the operating system of your device with the help of the browser when you visit our website. Cookies do not cause any damage to your computer and do not contain viruses.
What information do we receive and how do we use it?
Most of the cookies we use are so-called ‘session cookies’. They are automatically deleted at the end of your visit.
Why are we allowed to use cookies?
We use necessary cookies so that we can make our website more user-friendly, effective and secure.
How can you prevent data collection via cookies?
No cookies are used on our website to collect data about visitors.